Shipping & Returns
We’re here to make shipping and returns simple and stress-free!Whether you're wondering about delivery times, tracking your order, or handling returns, we've got you covered. Browse our Frequently Asked Questions below, or click through for full details on our Shipping Policy and Return & Refund Policy.
Frequently Asked Questions (FAQs)
📦 I'm sending my order as a gift. Do you offer gift options?
📦 I'm sending my order as a gift. Do you offer gift options?
All our products automatically come with a gift receipt—our packing slips never include pricing. Your receipt will be emailed or texted to you based on your selected communication preference. At this time, we do not offer gift messages or gift wrapping, but due to popular demand, we’re working on adding this feature later this year!
🚚 How long does STANDARD or FREE SHIPPING take?
🚚 How long does STANDARD or FREE SHIPPING take?
Most orders arrive within 3-7 days. We ship within 1-3 business days, and transit time is typically 2-5 business days. Check our Shipping Policy for details.
⚡ How fast is EXPRESS SHIPPING?
⚡ How fast is EXPRESS SHIPPING?
Express orders usually ship the next business day with 2-day shipping. Expect your order within 3-4 business days when selecting Express Shipping at checkout.
🛒 My order includes in-stock and pre-order items. How will it ship?
🛒 My order includes in-stock and pre-order items. How will it ship?
By default, we wait until all items are in stock before shipping your order. If you’d like your in-stock items shipped immediately, we recommend placing two separate orders:
1️⃣ One for in-stock items
2️⃣ One for pre-order items
If you need help, feel free to contact customer service.
📍 My package says “Delivered,” but I haven’t received it.
📍 My package says “Delivered,” but I haven’t received it.
This is rare, but we understand how frustrating it can be! Check your tracking details and follow the steps outlined here to resolve the issue. If you still need help, reach out—we’ll do everything we can to assist you.
Shipping and Returns
For detailed information, you can check our full Shipping and Return Policy. We’re here to help—reach out anytime! 🌱💚

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Now that you’ve got the details, it’s time to bring your space to life! Whether you’re looking for easy-grow kits, custom gifts, or bulk orders, we’ve got the perfect Sprigbox waiting for you.