Privacy Policy

Last Updated: 2025/03/07

At Sprigbox (iPenzing LLC), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (https://getsprigbox.com) or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

Personal Information You Provide

When you interact with our website (such as placing an order, subscribing to emails, or contacting support), we may collect:

• Name
• Email address
• Shipping & billing address
• Phone number
• Payment details (processed securely via third-party providers; we do not store this information)

Automatically Collected Information (Device & Usage Data)

When you visit our site, we may automatically collect:

• IP address, browser type, and device identifiers
• Pages viewed, time spent on the site, and referring websites
• Order history and preferences
• Cookies & tracking technologies (see Section 3)

This information helps us improve user experience, detect fraud, and enhance website security.

2. How We Use Your Information

We use collected data to:

✅ Process orders & payments (including shipping confirmations and invoices)
✅ Provide customer support and respond to inquiries
✅ Improve website functionality & marketing efforts
✅ Detect and prevent fraud or security risks
✅ Send promotional emails (only if you opt-in; unsubscribe anytime)

We do not sell or rent your personal data.

3. Cookies & Tracking Technologies

We use cookies, log files, and tracking pixels to analyze website traffic and improve our services.

Types of Cookies We Use:

• Essential Cookies – Required for basic website functionality.
• Analytics Cookies – Help us understand visitor behavior (e.g., Google Analytics).
• Marketing Cookies – Used for advertising and remarketing (e.g., Google Ads, Facebook).

🔹 You can manage or disable cookies in your browser settings. However, this may impact website performance.

For more details, visit All About Cookies.

4. Third-Party Services & Data Sharing

We share necessary data with trusted third-party providers to facilitate our services, including:

✅ Shopify – Website hosting & eCommerce platform (Privacy Policy)
✅ Google Analytics – Tracks website traffic
✅ Payment Processors – Secure payment transactions (PayPal, Shopify Payments)

Advertising & Remarketing Services
We may use Google Ads, Facebook, and other advertising platforms for retargeting and personalized marketing.

• Opt-out of targeted ads:
  • Google: Ad Settings
  • Facebook: Ad Preferences
  • Bing: Personalized Ads

We only share necessary data with these providers for service functionality.

5. Data Protection & Security

We implement industry-standard security measures to protect your data. However, no method of online transmission is 100% secure. We cannot guarantee absolute security but take all reasonable steps to protect your information.

6. Your Rights & Choices

🔹 Opt-Out of Marketing Emails – Click "unsubscribe" in any promotional email.
🔹 Access, Update, or Delete Your Data – Contact support@getsprigbox.com to request data modifications or deletions.
🔹 California Residents (CCPA Rights) – You may request access to your data, request deletion, or opt-out of data sharing. Contact us to exercise these rights.
🔹 European Residents (GDPR Compliance) – If you are in the EU, you have rights regarding data access, correction, portability, and deletion.

For privacy-related inquiries, email support@getsprigbox.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

• Order details are kept for tax & compliance purposes.
• Email marketing data is retained until you opt out.

8. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from children. If we become aware of unauthorized collection, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed. The latest version will always be available on this page.

10. Contact Us

📩 Email: support@getsprigbox.com

For privacy-related concerns, please reach out to us directly.