Frequently Asked Questions (FAQ)
Product - Questions
Shipping - Questions
Plant Care - Questions
Product - Answers
What are the dimensions and weight of a Sprigbox?
Sprigboxes are 3" cubes and weigh approx. 5oz +/- 10%.
Are Sprigboxes organic?
The Sprigboxes for the following seed types are organic: Basil, Chili, Lavender, Oregano, Rosemary, Strawberry, Sunflower. However, whether your grown plants and herbs are organic will depend on the fact how you grow them. For example, what type of fertilizer or pesticide you use if any. If you just add water your plant will be organic.
Is a Sprigbox single-use or multi-use?
The quantity of the seeds that come with the Sprigbox are intended for one use. However, the wooden planter is definitely appropriate for multiple use. You could either get new seeds in the future or repurpose it for various decorative uses. Hope this helps.
Do the boxes provide drainage?
They do not provide drainage, with the point being that you don't need anything additional like a saucer. Our Sprigboxes are complete Urban Garden kits and all you need to do is just add water! You will see best results by just keeping the surface of the soil slightly moist.
Shipping - Answers
I'm sending my order to a loved one. Is there a gift option for my purchase?
All our products automatically come with a gift receipt. There is no pricing on the packing slip. The receipt containing pricing is emailed or texted to you, depending on what communication channel you chose. We are currently not able to include gift messages or gift wrapping, but are working on getting this as an option later this year, due to popular request.
How long does it take to get my Sprigbox with STANDARD OR FREE SHIPPING?
Generally speaking, you should get your Sprigbox in 3-7 days. They ship within 1-3 business days and then shipping takes between 2-5 days. Please check our shipping policy for details. UPDATE: Due to the Coronavirus pandemic, please understand that fulfillment and shipping MIGHT be delayed by a day each. We're currently NOT seeing any delays, but this might change at any time.
How long does it take to get my Sprigbox with EXPRESS SHIPPING?
An Express Order usually ships the next business day and we're using 2 day shipping. Therefore, when using Express Shipping you can expect your order to show up in 3-4 business days. Please check our shipping policy for details. UPDATE: Due to the Coronavirus pandemic, please understand that fulfillment and shipping MIGHT be delayed by a day each. We're currently NOT seeing any delays, but this might change at any time.
My order contains products that are in stock and that are pre-order items. How are you going to ship my order?
Our standard procedure in this case is to wait until all items in the order are in stock. If you prefer to have the items that are currently available shipped to you right away, please place two separate orders. One containing all in stock items, and one containing all pre-order items. In case there's an issue with any of your pre-orders, please contact customer service for help with your case.
My package tracking number says delivered, but I haven't received anything yet.
This is a very rare occurrence. If you're one of the few unlucky people in this situation, please read about next steps here. We're very sorry about any inconvenience this may have cause you.
Plant Care - Answers
How should I grow my Sprigbox for best results?
Just follow our super simple instructions here.
What should I do with my Sprigchains for best results?
Just follow our super simple instructions here.
Do I have to re-pot my Sprigbox plants?
No, the plants do not require re-potting after they have grown. That being said, if you want them to grow beyond the size of a small houseplant, you can absolutely replant them into a larger container, however, this is not necessary.
Some of the leaves on my plant are turning yellow. What should I do?
The most common reason that plants' leaves turn yellow is because of moisture stress, which can be from either overwatering or underwatering. So please go ahead and check the growth medium and see if it is very dry or very wet. This will tell you whether you should increase or decrease watering. In general you want the growth medium to be moist, but not wet. Don't give up on them, yellow leaves don't mean that the plant is dead.
Can I use tap water for my Sprigbox?
In general plants grow with tap water just fine. However, if you know that the tap water in your home is particularly hard, we highly recommend using another water source. Here is the order of how we would recommend to water the plants in order:
- Distilled water w/ fertilizer
- Water filtered via reverse osmosis
- Filtered water (think a Brita or similar)
- Tap water that has been sitting outside for 24 hours (chlorine evaporates over time and is one of the main reasons why tap water is not great for plants)
- Tap water (it's still better than having them die of thirst)
What is the right temperature for the water I use?
The recommended water temperature when watering plants is between around room temperature. That means 68 degrees Fahrenheit +/- 5 degrees. This avoids shocking the plant with water that is either too hot or too cold.
What is the best time of day to water my plants?
It is best to water your plants in the morning, when temperatures are cooler. This makes sure that less of the water that is intended for the plant will be lost to evaporation.
Can I grow my Sprigbox outdoors?
The Sprigboxes generally can be grown in any condition that supports plant sprouting. However, we would recommend to plant the seeds indoors and wait until the plant has become a little more mature until moving it outside. We recommend re-potting after around 3-6 months for optimal results. That would be a good time to move them outside.