Tracking Shows "Delivered," But Package Not Received?

As soon as your package is marked "delivered" by the shipping courier, you will receive an automatic email notification from Sprigbox.

However, sometimes a package is prematurely marked as delivered while still in transit. If you’ve received a delivery notice but can’t find your package, follow the steps below.

📦 Step 1: Check These First

Most missing packages are found by taking the following steps:

✅ Wait 24 hours – Packages are sometimes scanned as delivered too early and arrive the next day.
✅ Check all possible delivery locations – Look in mailboxes, porches, garage areas, or any other usual drop-off spots.
✅ Ask household members – Someone in your home may have received the package without notifying you.
✅ Check with neighbors – Mistaken deliveries happen, and a neighbor may be holding your package.
✅ Ask your mail carrier – If possible, speak with your postal worker or check with your local USPS office for details.
✅ Verify with the recipient – If you sent the package as a gift, confirm they received it.

📞 Step 2: Contact the Shipping Carrier

If the package still hasn’t arrived after 24 hours, here’s what you should do based on your shipping carrier:

USPS

🚛 GPS Scans Can Be Premature – Sometimes USPS vans automatically update a package as delivered before it actually arrives. Wait one more business day.
📍 Call Your Local USPS Office – Not the general hotline. Your local post office can tell you who delivered the package and where it was placed.
📝 File a USPS Claim – If your package is missing after these steps, file a claim at the USPS Claims Page. Priority Mail includes insurance, and USPS is responsible for misdelivered or stolen property.

⚠️ Important Note: Sprigbox cannot reimburse orders misdelivered by USPS or stolen after delivery. Please work with USPS directly for resolution.

UPS

⏳ Wait one additional business day – Packages may be marked as delivered while still in transit.
📞 Contact UPS Customer Support – Call 1-800-742-5877 for assistance if the package remains missing.

Still Need Help?

If you’ve followed all steps above and your package is still missing, please contact us. While we are unable to reimburse misdelivered or stolen orders, we will do our best to guide you through the claims process with USPS or UPS.

💚 Thank you for understanding!